What types of keyboards do you offer?

We offer keyboards designed for different uses and desktop styles, including gaming keyboards, office keyboards, quiet keyboards, compact keyboards, and lifestyle-inspired keyboards.

Different models may feature illuminated keys, full-size or compact layouts, quieter typing, pastel colors, decorative keycaps, or other design characteristics.

Please review each product page for the specific features of the keyboard you are interested in.

How do I choose the right keyboard?

Consider how you plan to use your keyboard and how much space is available on your desk.

For office work, you may prefer a full-size, low-profile, or quieter design. For gaming, an illuminated gaming-oriented keyboard may be more suitable. For personal and everyday use, compact, pastel, or character-inspired keyboards can add more personality to your setup.

Are all of your keyboards quiet?

No. Typing sound varies depending on the keyboard model, key structure, typing force, and desktop surface.

Products specifically described as quiet, silent, or low-noise are designed to provide a softer typing experience and may be more suitable for offices, shared workspaces, studying, or home use.

Do all keyboards have backlighting?

No. Lighting features vary between products.

Depending on the model, a keyboard may feature RGB lighting, multi-color illumination, single-color backlighting, subtle illumination, or no lighting.

Please check the individual product page for the lighting features of your selected keyboard.

How long does shipping take?

Shipping times can vary depending on the destination, order processing, selected shipping method, carrier operations, and other circumstances.

After your order has been processed and shipped, available tracking information will be provided according to the applicable shipping process.

How can I track my order?

If tracking is available for your shipment, tracking information will be provided after the order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking information.

Can I return a keyboard?

Return eligibility depends on the conditions stated in our Return Policy.

If you would like to request a return, please review the applicable return requirements and contact our customer service team before sending any product back.

For assistance, contact service@tervessy.com with your order number and the reason for your return request.

What should I do if my order arrives damaged, incorrect, or has another problem?

Please contact us as soon as reasonably possible after discovering an issue with your order.

Our customer service team will review the information and provide assistance according to the applicable store policies.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at service@tervessy.com .

Whether a change or cancellation can be completed depends on the order's current processing status. Once an order has entered fulfillment or has already been shipped, changes or cancellations may no longer be possible.

How should I clean and care for my keyboard?

Disconnect or switch off the keyboard before cleaning.

Use a soft microfiber cloth for the surface and a soft brush or suitable air blower to remove dust and debris between the keys. Avoid pouring or spraying liquids directly onto the keyboard.

For detailed maintenance instructions, please refer to our Keyboard Cleaning & Care Guide.